Can I get a refund for a cruise ticket that I purchase and I miss the ship at the dockside?

my brother and his girlfriend purchase tickets for a cruise. the ship is carnival. He was planning on proposing to her on the ship. when they got to the dock the ship left. so now they are not getting a refund. And they lost about $2000. when they call to get a refund, they was told that they signed a contract stating if for any reasons no refund will be given. what can they do, is there any loop hole.





Answer :
I'm afraid that the cruise line is in the right, and you're in the wrong. It's clearly stated in your contract. They request that you're at the port a few hours before the ship departs. I guess you've learned an expensive lesson.






Answer :
Their travel itinerary would state which dock the ship would be berthed at and also what time it would be boarding and departing at. If for any reason the ship left earlier then scheduled or left from a different dock then they would have reasons for refund (wrong information given to them).

However, if the details were correct and they arrived later than the scheduled time then they have no reason for a refund.

All I can say is check all the paper work to ensure that the schedules, times, etc they were given match that of the ship. If they do not match then they might have a chance.





Answer :
If they in fact missed the ship due to a cause covered by trip insurance and can prove that (like being in a hospital emergency room with a legit injury or serious illness), they might be able to be paid by the insurer -- if they had the insurance and if the cause was covered. Otherwise, they can fly at their own expense to meet the ship at the next port and board there. Simply being late does NOT qualify for any sort of refund at all from the cruise company -- and all that is clearly explained in the cruise documents!






Answer :
This is why it's always a good idea to get to the departure port the night before the cruise.

You get no refund because that's what you agreed to. Unless you have trip insurance that covers the reason you missed the boat, you're out of luck. And, yes, if you want to meet the ship at the next port you have to pay your own way to get there. Depending on how far you have to go to do that - and how much it costs - it might beat just letting the cruise fare go down the drain.